- We do not accept exchanges at this time.
We’re bummed things didn’t work out for you, but here’s the good news: we accept returns within thirty (30) days of purchase (AKA the date listed on your receipt) for most items in new condition.
Here’s the fine print. You just can’t return anything that’s worn, damaged, washed, or altered in any way. All original tags must be attached, footwear must be in its original shoebox, and swimwear & bodysuits must have the hygiene liners intact. Also, gift cards are non-returnable and non-refundable.
The following items cannot be returned or exchanged: opened makeup, earrings, ear cuffs, panties, and any other items marked as “Final Sale.”
U.S. Hassle-Free Returns
Returns for a refund to your original payment method (i.e. credit card, Paypal) will require a handling & processing fee of $5.99, which will be deducted from the amount to be refunded to you. Original shipping charges are non-refundable.
- Start your return by emailing us.
- Please put your order number in the email, indicate the order or item(s) you would like to return and the reason for your return.
- Please note, returns for a refund to your original payment method (i.e. credit card, Paypal) will require a handling & processing fee of $5.99, which will be deducted from the amount to be refunded to you. Please note that original shipping charges are non-refundable.
- Print your label and place label on the outside of the package.
- Drop off at your nearest USPS location.
You must return your items to the address below within 30 days from the day you received your package. Please write your order # on the outside of the package.You will receive your refund in the original form of payment. Unfortunately we cannot refund duties, taxes or shipping charges.
No Basis In Reality Returns
Order # _________
30 South San Francisco Street
Flagstaff, AZ 86001
Refunds and Processing
- Refunds will be processed within approximately 7 to 10 business days after we receive your return.
- Original shipping charges are non-refundable.